Astronz Ordering Information

Astronz Ordering Information
Astronz Ordering Information

You can order from Astronz by:

Website   use our online shop
Phone  

phone us on 021 33 33 86

Andrew on 09 473 5877 or 027 246 2446

Email   send your contact details, delivery address and order details to sales@astronz.nz

 

We will confirm your order with an invoice which will include any shipping charges and payment instructions.
Your order will be shipped once payment is confirmed.


Shipping

In-stock items are normally shipped within 48 hours of receiving your order. Typically allow 1- 3 days for delivery. Shipping cost will be confirmed on your invoice.
 
Astronz normally ships small items (accessories) by your choice of:

- ParcelPost -  2-4 day delivery, untracked. [cheapest option]
- ParcelPost Courer - next day with tracked courier delivery.

Binoculars and some larger items ship by Tracked Parcel Post.

Larger items (telescopes and mounts) are shipped by freighters. Please note telescopes are often large and bulky. If you live in a rural area or small town, pickup of telescopes can be arranged at the local freight depot to minimise shipping costs.

At this time we can only ship orders within New Zealand.
Astronz is based on Auckland's North Shore. Pickup of orders can be arranged.


Payment Options

Astronz accepts payment by;
     -  Direct credit (internet banking)
     -  Direct deposit at any branch of ASB Bank.
     -  
Visa or Mastercard  [your card will be billed from "Auckland Astronomical Society"]
     -  Cheque or Cash (upon pickup)


Resellers

Some Astronz products are also available through our resellers
Please note prices on the Astronz website are not always available from our resellers.

Stardome Observatory
One Tree Hill Domain, Auckland
Ph: 09 624 1246

Darrell Ramsey Starscopes
Masterton
Ph: 06 377 7039

Musselburg Pharmacy
Dunedin

Ph: 03 455 3964

Otago Museum
419 Great King St, Dunedin
Ph: 03 474 7474

Planetarium North
500 State Highway 14, Manu, Whangarei
Ph: 09 438 9644

 

 

Terms of Trade

1.  Sales Tax
All prices are quoted inclusive of Goods & Services Tax (GST) at 15%. Taxes are calculated on merchandise, shipping, surcharges, and handling charges.

2.  One Year Limited Warranty
All Astronz products are warranted against defects in materials and workmanship for one full year from the original purchase date.  
If you should experience a problem with any Astronz product, please contact us (www.astronomy.co.nz/shop/contactus.aspx). In many cases, problems can be diagnosed and corrected without sending the product back to us. If the product must be returned for repair or replacement, we will issue a Return Authorisation. The warrantee will be voided on items that have been altered or damaged by the buyer.

3.  Back-order Policy
Our system is constantly updated and we strive to maintain an accurate listing of products for sale. However sometimes, we do run out of specific products. Any items that are found temporarily out of stock will be placed on back-order and shipped to you as soon as we receive shipment from our suppliers. The wait period varies depending on supplier shipments. You have the option of canceling any back-ordered items without incurring a cancellation fee at any time. All back-ordered products will be shipped in the order they are received.

4.  Canceling an Order
You may cancel your order at any time before it is shipped at no charge.

5.  Product Selection
Determining the compatibility of components or their fitness for their intended use is the responsibility of the buyer. If you have questions about the usability of any accessories with your telescope, we strongly urge you to contact Astronomy NZ Ltd to confirm their compatibility before ordering.

6.  Returns Policy
Within 14 days of shipment of your order, you may return any of the following items, for any reason, for a full refund (excluding shipping):
     - Telescopes in new condition with original packaging and all accessories.
     - Any Accessory in its original condition with original packaging.
No returns will be accepted without prior authorisation and none will be accepted more than 14 days after original shipment of the merchandise. Factory defects are covered by the terms of the manufacturer’s warranties and can only be exchanged for identical equipment. We do not accept returns on indent items, special orders, closeouts, books, star charts or opened software.
We cannot exchange items unless they are defective or damaged. For items that are returned more than 14 days after shipment, are in unsalable condition, or are missing parts (including packaging) may be returned at our descression and you may be charged a restocking fee.
We cannot accept items returned longer than 30 days after issue of an Returns Authorisation.

Shipping Damage Claims
Shipping damage must be reported to your delivering freight company within 48 hours of delivery for a claim for replacement to be accepted.  If you experience a problem with the freight company handling your damage claim, please contact us. 

7.  Refunds
We will notify you via email of your refund once we have received and processed the returned item. If the original payment was by credit card your card will be refunded, otherwise the refund will be by direct credit. You can expect the refund within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

8.  Privacy & Security
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to.
Any personal information that you may submit will be used only for the purpose for which it is submitted. When you enter the website we may also collect aggregate data for session management and site development purposes.
Astronomy New Zealand strives to ensure the security, integrity and privacy of personal information submitted to our websites. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Although we aim to protect your personal information, we cannot guarantee the security of any information you may transmit to us, or our transmissions to you. To ensure that your transaction is safe and secure, please do not transmit your credit card details by e- mail.
We may collect and aggregate information to develop our website, or to optimise website operation.  In order to continually enhance the site’s features, performance, and relevancy to you we may collect certain information (such as your browser and platform type, and the site you have come from) using cookies.
Other site data such as how visitors use the site may also be collected to monitor site performance and develop future enhancements. This data will generally be grouped to measure trends. Where individual activity may be collected, this will not be disclosed to third parties. Aggregate information may be used to provide summary reports to third parties for marketing, advertising or research purposes. Details that identify you personally will not appear in these summary reports.
We may use Session Variables and Cookies data for session management purposes only. Session Variables may be used to record how long since you logged on to a community area and maintain your preferences for your visit. Cookies may be used to record how long since you last completed an on-line poll. This will allow us to improve site operation by making sure the same person cannot cast multiple votes in on- line polls, or by allowing you to re-renter the site shortly after exiting without the need to log in again.
 
9.  Disclosure
Personal information may be disclosed as required by law or in special situations where we have reason to believe that doing so is necessary to identify, or bring legal action against anyone damaging, injuring, or interfering with Astronomy New Zealand Limited's rights and property, or anyone else who could be harmed by such activities.

10. Links to Other Sites
Our site features a number of links to other web sites, purely as a useful service to you. We do not endorse the companies whose sites are linked to and do not make any representations regarding the content or accuracy of materials on these sites.

11. Applicable Law
By visiting this web site, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Astronomy New Zealand Ltd. 

 

 

Astronz Ordering Information
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